Customer Service Officer (Call Center) Job in Lagos – ₦220,000 Net Salary
The Customer Service Officer job in Lagos is currently open for qualified candidates seeking a stable call center role with competitive pay. This opportunity offers a ₦220,000 net monthly salary and is ideal for graduates who are passionate about customer engagement, problem-solving, and service excellence.
If you are looking to start or grow your career in customer support, this Customer Service Officer (Call Center) position provides a solid foundation, especially for candidates with little or no prior work experience.
Job Overview – Customer Service Officer (Call Center)
As a Customer Service Officer (Call Center), you will be responsible for delivering excellent support to company subscribers across multiple communication channels. These include phone calls, emails, and live chat platforms. In this role, you will handle inquiries, resolve complaints, provide product information, and assist customers with account management.
Moreover, the role requires strict adherence to company standards while meeting key performance indicators such as call resolution rates, customer satisfaction scores, and response time metrics. As a result, attention to detail and strong communication skills are essential.
Key Responsibilities of the Customer Service Officer Job
The Customer Service Officer job in Lagos involves a wide range of responsibilities designed to enhance customer experience and brand loyalty.
Customer Support & Issue Resolution
- Answer inbound customer calls related to billing issues, service inquiries, product information, and complaints
- Identify the root cause of customer problems and provide effective solutions within company guidelines
- Ensure timely resolution while maintaining professionalism and empathy
Product & Service Engagement
In addition to resolving issues, Customer Service Officers are expected to:
- Actively recommend relevant company products and services
- Match customer needs with appropriate plans and offerings
- Educate customers on available options to improve satisfaction
Documentation & Performance Tracking
Furthermore, the role requires:
- Accurate documentation of all customer interactions in the CRM system
- Recording inquiries, complaints, actions taken, and final resolutions
- Maintaining high service quality by meeting metrics such as first contact resolution, call handling time, and customer satisfaction levels
To remain effective, officers must also stay updated on company products, policies, and system updates.
Requirements for Customer Service Officer (Call Center) Role
Candidates applying for this Customer Service Officer job must meet the following criteria:
- Bachelor’s degree in any field of study
- Completion of NYSC (mandatory)
- 0–1 year of work experience
- Excellent verbal and written communication skills
- Strong listening and problem-solving abilities
- Basic knowledge of customer service principles and best practices
Although prior call center experience is an advantage, it is not compulsory. Therefore, fresh graduates with the right attitude and communication skills are encouraged to apply.
Salary and Job Location
This call center job in Lagos offers a competitive ₦220,000 net salary, making it attractive for entry-level professionals. In addition, the role provides an opportunity to gain hands-on experience in customer service, communication, and CRM systems.
Why Apply for This Job?
The Customer Service Officer (Call Center) role is more than just answering calls. It helps candidates build transferable skills such as communication, conflict resolution, customer relationship management, and multitasking.
Moreover, working in a structured call center environment prepares candidates for future roles in customer experience, sales, operations, and management. Therefore, this position is ideal for individuals seeking long-term career growth.
How to Apply
Interested and qualified candidates should complete the online application form using the official link provided below. Meanwhile, early applications are strongly encouraged, as the recruitment process may close once positions are filled.
👉 Apply here:
https://forms.gle/PTCEzHd5PW7cDAtS9